At KattaKompany, we want you to be completely satisfied with your purchase of die-cast cars, bikes, Hot Wheels accessories, and technic blocks. If for any reason you’re not happy, please review our policy below and contact us for assistance.

1. Eligibility for Returns

• Timeframe: You may request a return or refund within 14 days of delivery.
• Condition: Items must be unused, in original packaging and in resalable condition (no scratches, dents or missing parts).
• Non-returnable items: Opened mystery packs, discounted clearance items, and personalized/custom builds.

2. Damaged or Defective Items

If your item arrives damaged or defective:

• Notify us within 7 days of delivery at [email protected].
• Include your order number, photos of the damage/defect, and a brief description.
• We will arrange a free replacement or full refund once we confirm the issue.

3. Change-of-Mind Returns

• You may return unopened, unused items within 14 days for a refund (minus original shipping).
• You are responsible for return shipping costs; we recommend a trackable service.
• Refunds will be issued to your original payment method within 7 business days of receiving the returned item.

4. How to Initiate a Return

1. Email us at [email protected] with your order number and reason for return.
2. We’ll send you instructions and, if applicable, a prepaid return label.
3. Pack the item securely (including all original accessories and documentation) and ship it back to the address provided in your return authorization email.

5. Refund Processing

• Once we receive and inspect your return, we’ll notify you by email.
• Approved refunds are processed within 7 business days.
• Please allow 3–5 business days for the amount to appear in your account.

6. Exchanges

We currently do not offer direct exchanges. Please return the original item for a refund, then place a new order for the replacement product.

7. Late or Missing Refunds

• If you haven’t received a refund after 7 business days of approval, check with your bank or payment provider.
• If it still hasn’t arrived, contact us with proof of your approval email.

8. Contact Us

Questions? Reach our Customer Care team at:

Phone: +91 89218 57040
Email: [email protected]

Last updated: July 1, 2025